Are scaling and onboarding more customers
Better Customer Onboarding.
Higher Satisfaction.
Lower Churn.
I help B2B software and digital companies design and improve customer onboarding and implementation processes that enable customers to reach value faster, stay longer, and build lasting relationships with your product and team.
Who I Work With
I work with B2B software and digital companies that:
Want to improve their customer experience
See onboarding as a key lever for retention and growth
Typical stakeholders include founders, product leaders, customer success managers, and operations teams.
What I Help You With
Customer Onboarding & Implementation
Designing structured, scalable onboarding and implementation processes that guide customers confidently from contract to value.
Customer Experience Improvement
Optimizing the early customer journey to remove friction, build trust, and create a strong first impression.
Churn Reduction & Retention
Identifying the root causes of early churn and implementing targeted improvements to increase customer lifetime value.
Long-Term Customer Relationships
Establishing onboarding foundations that support long-lasting, trust-based customer relationships.
My Approach
1
Understand
I analyze your current onboarding processes, customer feedback, and internal workflows.
2
Structure
Together, we create clear processes, responsibilities, and milestones aligned with your product and customers.
3
Implement
I work hands-on with your team to turn concepts into reality — practical, focused, and outcome-driven.
4
Embed
Processes, documentation, and enablement ensure improvements are sustainable and scalable.
The Value for Your Business
Faster time-to-value for customers
Higher customer satisfaction
Reduced churn
Less strain on internal teams
Scalable onboarding processes that grow with your business
About Me
I'm a freelance consultant specializing in customer onboarding and implementation for B2B software and digital products.
My work is grounded in:
-
Clarity and structure
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Sustainable, long-term solutions
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Close collaboration with internal teams
I combine strategic thinking with pragmatic execution.
Education
Master in Strategic Leadership and Design
University of Indianapolis
Bachelor in Global Leadership
University of Indianapolis
Bachelor in International Business
Belgium
Languages
French
Native
English
Fluent
German
Basic
Ways to Work Together
Project-based onboarding or implementation support
Advisory and sparring for customer success and product teams
Hands-on support during critical onboarding phases
Each engagement is tailored to your company's needs.
Let's improve your customer onboarding.
Get in touch to discuss:
Where your biggest onboarding challenges are
Which improvements will have the most impact
Whether working together is the right fit